Frequently Asked Questions

Prices are available via the following link.

See our prices

 

Prices are available via the following link.

See our prices

 

For children up to 2 years old, admission is free.

Children between 3 and 11 years old enjoy a preferential rate.

Anyone who qualifies for a special rate (PRM, senior, child) must be able to present an official document at the ticket control.

See our prices

 

People aged 65 and over receive preferential rates.

See our prices

 

Yes, people with reduced mobility receive preferential rates.

Anyone who qualifies for a special rate (PRM, senior, child) must be able to present an official document at the ticket control.

See our prices

 

There is no discount on the admission charge to Pairi Daiza with teacher’s cards.

We offer teachers who book their schooltrips early different advantages.

 

Pairi Daiza is open every day of the week.

 

Pairi Daiza is close to Cambron-Casteau train station, on the Ath-Mons line.

There is a 900-metre pedestrian path which brings you to the Park.

There are no means of transportation between the train station and Pairi Daiza.

SNCB/NMBS offers combined “Train + Admission to Pairi Daiza” excursions: Discovery tickets.

VISIT THE SNCB WEBSITE

 

Yes, the SNCB offers you a 40% discount on the round-trip train journey.

The Discovery ticket is valid between all Belgian stations and Pairi Daiza (Cambron Station).

In concrete terms, after purchasing your entrance ticket for Pairi Daiza on our website, you will receive a “Unique SNCB Code” by email. This code will allow you to benefit from the discount for the train journey on the SNCB website.

VISIT THE SNCB WEBSITE

 

A car park is available (13 euros).

Yes, to promote green mobility in Wallonia, Pairi Daiza provides 92 charging stations with a power of 11 kW.

The charging stations are located at:

• Parking 2: reserved for day visitors (40 stations)
• Parking 3: reserved for guests staying at the Park (52 stations)

To use these stations, please make sure to bring your own charging cable.

Access and payment terms

The charging stations accept almost all charging cards currently used in Europe.

If your card is not accepted, or if you do not have a charging card, you can start a charging session by scanning the QR code displayed on the station. You will then be automatically redirected to an online payment platform.

When paying via QR code, your bank may temporary reserve an amount on your account as a guarantee during the charging session.

This amount does not constitute a final charge.

At the end of the charging session:

• Only the amount corresponding to your actual electricity consumption will be charged.
• The temporary hold will be automatically released by your bank.

Please note that the refund timeframe may vary depending on your bank.

Pricing

The charging price, provided for informational purposes and subject to change at any time, is currently €0.67 per kWh.

Please note that if you use a third-party operator’s charging card, an additional service fee may be charged by your charging service provider.

Additional information

It is not possible to reserve a charging station prior to your visit.

Yes, Parking 2 offers a large and free area reserved for bicycles.
If you have an electric bike and wish to charge it, you can leave your charger at the Mobility Aid, located at the Park entrance. Please note that we do not currently provide chargers on site.
During your visit, remember to bring your own lock to secure your bike.

Yes, Pairi Daiza is steadily working to further improve comfort for wheelchair users.

At the Mobility Aid of Pairi Daiza, wheelchairs are provided free of charge, subject to availability and with reservation at least three days before your visit.

We also offer electric scooters for rent at 35 euros per day (a copy of your identity card will be requested on site, along with a deposit of 200 euros).

You can reserve a wheelchair or scooter by calling 0032(0)68250850 or 848, or by email at [email protected].

Only four locations or activities are not accessible for strollers and wheelchairs: the “hanging bridges”, the “Cabinet of Dr. Yu”, the “House of the Craftsman”, and the “Crypt”.

There are various lunch, snack and dining options available at Pairi Daiza, for all tastes and budgets.

Picnicking is also allowed in Pairi Daiza. Both covered and uncovered facilities are available to you.

 

DISCOVER OUR DIFFERENT RESTAURANTS

 

Picnicking is also allowed in Pairi Daiza. Both covered and uncovered facilities are available to you.

we also have a wide offer of lunch options available to you:

DISCOVER OUR DIFFERENT RESTAURANTS

 

You can buy your entrance tickets on our website.

Tickets bought on the internet should be displayed on your smartphone.

If you have any problems ordering your tickets online, you can contact our customer services department on 0032(0)68498496 or by email at [email protected]. via [email protected].

BUY YOUR TICKETS ONLINE

 

Yes. You can “convert” your entrance ticket (purchased online or at the Garden’s ticket offices) into a Membership Card valid for 365 days from the 1st day of your visit*. You will only pay the price difference between the Membership Card and your ticket.

Please note, converting your ticket into a Membership Card is only possible on the same day of your visit, by presenting yourself at the House of Fire (point M on the map or at the Reception if it is closed). Each recipient of a Membership Card supplement must personally present themselves at the counter.

You can buy your membership card on our website or at cashier desks on the day of your visit.

When you renew your membership card,  your existing card is automatically reactivated when your payment has been accepted.

For new subscriptions, the membership card is sent within six business days of your purchase (ten days if the recipient’s address is outside Belgium).

If you have any problems confirming your membership card online, you can contact our customer services department on 0032(0)68498496 or by email at [email protected].

BUY YOUR MEMBERSHIP CARDS ONLINE

 

Yes. But you must first “convert” your gift voucher into a membership card. To convert your gift voucher into a membership card, simply visit our website. The code on your gift voucher will allow you to proceed with the payment for your membership card. Go here:

BUY YOUR MEMBERSHIP CARDS ONLINE WITH A GIFT VOUCHER

 

Yes.

You will have to upload it yourself when buying via the internet. This has to a personal photo of you, front-on view.

At the ticket desk we upload your photo from your identity card or, failing that, we take your photo on the spot.

When you subscribe to a membership card online, a “provisional ticket” is attached to the confirmation email that you will receive upon acceptance of your payment.

It is possible to visit Pairi Daiza by presenting this “provisional ticket” (printed on A4 paper or displayed on your smartphone) at the reception desk.

A “Parking” subscription is available for the single price of 39 euros.

The parking subscription allows only one entry and exit per day to the Pairi Daiza car park.

BUY YOUR PARKING SUBSCRIPTION ONLINE

The Pairi Daiza Membership Card gives you access to the Park at your own pace, 365 days a year! It also provides discounts:

• On the entrance fee to Edenya, the largest tropical greenhouse in the world,

• 10% at our dining locations,

• 10% on stays at Pairi Daiza, provided the Member (adult) stays in the accommodation,

• 10% on many products offered in our shops,

• On the entrance fees at our partner parks (Plopsa, Nausicaa, Efteling, …),

• On the price of the steam train operating within the Park.

MORE INFO

 

If you have mislaid your season pass, you can go to the Pairi Daiza reception, where a duplicate will be printed for you.

You will be asked to pay 5 euros to cover the printing of your new card.

For Members, as for all visitors to Pairi Daiza, access to Edenya is by reservation only and subject to a specific contribution, applied solely once access has been confirmed. Reservations can be requested and validated via the Pairi Daiza website or at the Park’s ticket counters.

These reservations are an essential tool to limit visitor numbers in Edenya, thereby preserving its sensitive ecosystems, ensuring the well-being of all living beings, and providing calm, smooth, and high-quality conditions for every visit.

The rest of the Garden remains fully accessible with your Membership Card.

Pairi Daiza Members also benefit from a preferential rate (set at €5 per visit in February 2026) to access Edenya.

No, Members do not need to reserve their visit to Pairi Daiza.

Access to Edenya, the largest tropical greenhouse in the world, is by reservation only and subject to a specific contribution, applied solely once access has been confirmed. Reservations can be requested and validated via the Pairi Daiza website or at the Park’s ticket counters.

These reservations are an essential tool to limit visitor numbers in Edenya, thereby preserving its sensitive ecosystems, ensuring the well-being of all living beings, and providing calm, smooth, and high-quality conditions for every visit.

We accept cash and the following cards: Visa, Credit cards, Carte bleue française internationale (via Visa), Bancontact/Mister Cash.

For technical reasons beyond our control, certain ‘new generation’ cards issued by luncheon voucher companies are temporarily not accepted on the payment terminals.

Denominations of 500 euros are only accepted at the reception desk.

No, Lunch Passes are not accepted in the different restaurants.

Yes, it is possible to spend the night in Pairi Daiza. The Resort offers various types of accommodation in proximity of the animals.

DISCOVER OUR DIFFERENT ACCOMMODATIONS

 

If you have lost an item, please fill in the form available at the following link: https://www.pairidaiza.eu/en/lost-object/
This form will help us maximise the chances of finding your item and determine whether you wish to collect it on-site or have it sent to your home.

Items found by our teams are kept at the Mobility Aid for a period of one month.

We encourage you to use the form as the preferred option.
However, if you experience any difficulties, you can also contact Mobility Aid by phone at 0032(0)68 250 848 or by email at [email protected].

No, unfortunately that is not possible.

Yes, at the Mobility Aid of Pairi Daiza, wheelchairs are provided free of charge, subject to availability and with reservation at least three days before your visit.

We also offer electric scooters for rent at 35 euros per day (a copy of your identity card will be requested on site, along with a deposit of 200 euros).

You can reserve a wheelchair or scooter by calling 0032(0)68250850 or 848, or by email at [email protected].

Yes. However any photos taken during your visit within the grounds of Pairi Daiza must only be used within the immediate family circle.

Pairi Daiza is a private domain, and any commercial or professional use of photos taken in Pairi Daiza must be subject to prior written request and approval.

Selfie sticks are not allowed.

READ OUR HOUSE RULES

 

Yes. Pairi Daiza offers free admission for newlyweds (in their wedding clothes) to the Jardin des Mondes along with a maximum of three companions, for up to two hours maximum.

These photo sessions must be arranged to take place after 2 p.m., and must be booked at our reception desk.

Information: by phone on 0032(0)68250850 or 848 or by emailing [email protected].

People who have a Membership Card cannot use it for the purposes of wedding photos.

Yes. For security reasons, Pairi Daiza reserves the right to inspect, either visually or using specific equipment (e.g. metal detectors), clothing and personal effects at the entrance and within the grounds of the Park.

In particular, it is forbidden to bring into Pairi Daiza any illegal substances, dangerous substances, alcoholic beverages, glass bottles, dangerous objects (including any type of offensive weapon, of whatever category) and any type of object or toy which may resemble a firearm, which might endanger the safety of visitors.

No. In accordance with Belgian legislation and to protect the health of all visitors, smoking is prohibited throughout the park, except in designated smoking areas clearly indicated on the map. The law defines smoking as not only the use of tobacco but also products like electronic cigarettes, which are subject to the same rules as traditional cigarettes. Thank you for your understanding and cooperation in keeping the park healthy and pleasant for everyone.

The nearest first-line CREAVES to Pairi Daiza are:

• Le Chalet des Hirchons, rue Louis Debrouckere, 110, 7390 Quaregnon, 0489 724 424. For hedgehogs ONLY.
• Le CREAVES in Templeuve, Rue Estafflers, 29 A, 0493/33.82.07.

CREAVES Geraldine’s Heaven

Géraldine’s Heaven does not directly accept animals entrusted by the public but rather those brought in by other centers. It is a second-line center, a medical support center for other centers that have taken in injured wild animals found in nature or those in need of long-term nursing and hospitalization.

We post new job opportunities on a regular basis. These can be consulted on our website.

DISCOVER OUR JOB OFFERS

 

Any requests for internships should be addressed to us by completing the form available on our website.

DISCOVER OUR JOB OFFERS

 

 

On an ongoing basis, Pairi Daiza is committed to helping people or groups in difficulty to spend a beautiful day in the Park. These solidarity actions are carried out with the utmost discretion. In 2022, a large quota of places was made available for Ukrainian families. This quota has already been reached and there are no more places available.