Safety regulations in Pairi Daiza
Following the latest government decisions, here are the measures that apply in Pairi Daiza:
Our restaurants are open again (both inside and on the terrace). The opening hours and accessibility of our restaurants can change depending on the date and the number of visitors.
Wearing a face mask remains mandatory for the time being. More information at question 2 on this page.
Online reservation is still required for the time being. More information at questions 3, 4 and 7 on this page.
From Saturday 12 June, the Aquarium (Le Nautilus), the Mersus Emergo (boat), Tropicalia (the tropical and dry conservatory) will be open again.
We count on our visitors to respect social distancing throughout the park.
1. Is Pairi Daiza open?
Yes, Pairi Daiza is open every day from February 13, 2021 to November 11 and from December 18, 2021 and January 9, 2022. This applies to visitors with a day ticket, subscribers and guests of the Pairi Daiza Resort. The Covid Safe Ticket is not required to visit Pairi Daiza.Opening times
2. Do I have to wear a face mask in Pairi Daiza?
Yes. We ask every visitor to bring a face mask to Pairi Daiza. Those who are not in possession of a face mask can buy one from us at the purchase price (we do not include a profit margin).
Wearing a face mask is mandatory in the entire park for everyone from 12 years old. Face masks are mandatory for everyone from 3 years old on the monkey islands.
Wearing a face mask is also mandatory (from 12 years) between the car park and the entrance of the park and from the Cambron-Casteau train stop to the entrance of Pairi Daiza.
As with all other safety measures that apply in Pairi Daiza, wearing a face mask will also be permanently evaluated and the rules will be adjusted if necessary.
3. I want to come to Pairi Daiza with a day ticket. Do I also have to "book" my visit?
Yes, in order to guarantee everyone's comfort, we limit the access to the park. The park is vast and spacious and allows, with the cooperation of everyone, to walk around and explore while keeping the necessary distances.
Visitors who wish to visit us with a day ticket must therefore purchase these tickets online in advance. Buying a ticket online is the only GUARANTEE to gain access to Pairi Daiza.Buy a day ticket
4. What will happen if I come to Pairi Daiza without having bought a day ticket online?
Then we cannot grant you access to Pairi Daiza.
If the maximum number of visitors has not yet been reached on this day and tickets are still available online, we will ask you to buy a ticket (for example via your smartphone). Only once you have bought an online ticket can we grant you access to the park.
When the maximum number of visitors has been reached on this day and there are no more online tickets available, you will have to move your visit to another date.
5. I had a 2020 season pass but I couldn’t enjoy it to the fullest, the park had to close its doors due to unforeseen circumstances. Will I be compensated?
Pairi Daiza is open until the 9th of January 2022. Both our visitors with a regular ticket, as well as all season pass holders are more than welcome to explore the park in all its autumn and winter glory. When showing their 2020 season pass, all 2020 season pass holders have access to the park from November 12th 2021 to the January 9th 2022. So, if you had a 2020 season pass (Classic or Gold) you are free to explore Pairi Daiza during this period, even if you didn’t get your season pass renewed in 2021.
This advantage will automatically be added. You don’t have to do anything. This new and exceptional offer replaces our first proposal: 3 exclusive days for a “Classic” season pass (November 12 to 14, 2021) 7 exclusive days for a “Gold” season pass (November 12 to 14 and December 9 to 12, 2021)
6. Since I have a 2021 season pass, do I also get access to the parc between the 12th of November 2021 and the 9th of January 2022?
Yes. Because we had to postpone our opening in March 2020, we had decided to offer ALL 2020 season pass holders (both Classic and Gold, regardless of the date of purchase of the season pass) access to the park between February 13, 2021 and March 19, 2021. 2020 season pass holders therefore get free access to the park during this period.
7. Is it possible to stay at the Pairi Daiza Resort during this period (12/11/2021 to 9/01/2022)?
We are thrilled to announce that our Resort, as well as the rest of the park, is open during this period, and don’t forget that all season pass holders receive a 10% discount on their reservation. This season is the perfect way to enjoy Pairi Daiza’s autumnal and winter wonders.
8. Do I also have to book my parking ticket in advance?
Season pass holders who also have a parking season pass do not need to reserve their parking space in advance. The purchase of a parking ticket for visitors with a day ticket is possible in the park. To save time and to avoid contact between staff and visitors as much as possible, IT IS STRONGLY RECOMMENDED to buy a parking ticket online together with your entrance tickets.
10. Will I still be able to convert a one-day ticket into a season pass?
Yes. Visitors with a day ticket can still convert this on the day of their visit into a season pass, which will remain valid for the rest of the season. You only have to pay the price difference between a season pass and a day ticket.
Please note: just like in other years, this is only possible on the day of your visit. You can do this at the ticket booths at the exit of the park.
11. Are the restaurants in the park open?
Yes. Our restaurants are open again (both inside and on the terrace). The opening hours and accessibility of our restaurants can change depending on the date and the number of visitors.
12. Can I bring my picnic to Pairi Daiza?
Yes. It is allowed to bring a picnic and eat it in the park. The Garden is 75 hectares and there are many benches and rest areas to enjoy your lunch in complete safety.
13. Is the entire Garden accessible?
Pairi Daiza is an open-air zoo with a surface of 75 hectares. All outdoor areas are accessible to visitors. As decided by the government, we must (in the fight against the Covid-19 virus) keep certain indoor spaces closed, this includes the Nautilus (the aquarium of Pairi Daiza), the tropical greenhouses, the Mersus Emergo (the boat in which turtles and reptiles live) and the Crypt.
14. I live abroad. Can I come to Pairi Daiza?
Although the borders are not closed, travel abroad is still severely restricted by both the Belgian government and the authorities of some neighboring countries. If you live abroad, we recommend that you consult both the guidelines of the Belgian authorities and those of your own government before booking a visit to Pairi Daiza.
The rules in Belgium are regularly adapted, relaxed or strengthened. You can consult them here: https://www.info-coronavirus.be/en/
15. Can I still visit Pairi Daiza with a Discovery Combi (formerly B-Excursion)?
No. SNCB has changed its pricing policy and no longer offers “Combined Train + Entrance tickets to Pairi Daiza”.
The SNCB, on the other hand, offers you a 50% reduction on the train journey (from any Belgian station) if you go to Pairi Daiza.
When purchasing your entrance ticket to Pairi Daiza online, on our website, the entry ticket that you will receive by email as soon as your purchase is validated will include a "unique SNCB code". This code will allow you to benefit from a 50% reduction when purchasing, on the SNCB website, your train ticket allowing you to go to Cambron-Casteau station, near Pairi Daiza.
16. Can I still feed some animals?
No. Because it is very important to maintain social distancing between everyone (this is also why we will strongly limit the total number of visitors), we have canceled, until further notice order, the public feeding sessions. These moments sometimes brought together too many people at the same time, very close to the animals, and it is essential to avoid this. Of course, all of our animals continue to be fed during the day. You will always have the chance, during walks in the park, to observe our keepers feeding their animals!
17. Can I spend the night in Pairi Daiza?
Yes ! In accordance with the decisions and recommendations of government authorities, stays at Pairi Daiza Resort are authorized.
18. Can I visit Pairi Daiza using a season pass gift card?
Yes. But you have to transform this gift card first into a season pass and book your visit to Pairi Daiza. Following government guidelines, we can only accept visitors (also season pass holders) who have first booked their visit to Pairi Daiza. Transforming your gift card into a season pass is possible on our website/ the code on your gift card can be used to pay for your season pass. This is possible here: https://webshoppairidaiza.recreatex.be/Membership/Overview/?language=fr
Booking your visit to Pairi Daiza is possible here: https://www.pairidaiza.eu/en/registration-visits-jardin-des-mondes
19. Is hand sanitizer available in Pairi Daiza?
Yes. There are plenty of soap and hand sanitizer dispensers in the park. We also advise you to bring your ow bottle of hand sanitizer when you visit Pairi Daiza. Hand sanitizer is also sold in our shops.
20. Can the ‘Animal Adventures’ still take place?
No. This activity is temporarily canceled because of safety reasons.
21. Can the activity ‘Keeper for a day’ still take place?
No. This activity is temporarily canceled because of safety reasons.
22. I have a « Wallonia Tourism Pass ». Can I still use it to buy Pairi Daiza tickets?
Yes. But, just like all visitors that want to visit Pairi Daiza, users of the "Wallonia Tourism Pass" must also book their visit. They therefore only have to purchase their tickets on our website (www.pairidaiza.eu). On the day of their visit (between 14h & 18h), our teams will refund these tickets, after presenting a valid “Wallonia Tourism Pass”.
23. I have a « Wallonia Tourism Pass ». Can I still use it to buy a Pairi Daiza season pass?
Yes, you can use it to buy a Pairi Daiza season pass. But, just like all visitors that want to visit Pairi Daiza, users of the "Wallonia Tourism Pass" must also book their visit. They therefore only have to purchase their season pass and book their visit. On the day of their visit (between 14h & 18h), our teams will refund them, after presenting a valid “Wallonia Tourism Pass”. The refund only applies to season passes purchased between 5 July 2021 and August 31 2021.
24. I have "undated" tickets purchased for the 2020 season from providers outside Pairi Daiza (CE, Auchan, etc.) but I was unable to use them due to the closure of the Park. Are they still valid?
Yes. Your tickets remain valid for the period from February 13, 2021 to March 19, 2021. Thanks to the code on these “undated” tickets, you can book your visit for this period, via our website. This prior reservation is required and involves "purchasing" (for a value of 0 euro, using the discount code on your ticket) of a ticket on our website, on the date of your choice. These reservations can be made here: https://webshoppairidaiza.recreatex.be/Exhibitions/Overview/?language=fr
25. Are shops open?
Yes. Following the latest government measures, access to our shops is limited to 2 persons (kids included) maximum per household.