Dear visitors, dear hotel guests, dear friends of Pairi Daiza,

To prevent the further spread of the Covid-19 virus, the Belgian government has decided that all animal parks in Belgium must close their doors. Unfortunately, Pairi Daiza cannot welcome day visitors or season pass holders to visit the park. Overnight stays in Pairi Daiza can also not take between 14 December 2020 and 3 January 2021.

What to do if you have bought a ticket for a visit between now and January 3, 2021? When you registered for the "Keeper for a Day" activity? When you booked a stay? We answer all your questions below ...

1. I bought dated tickets for a visit to Pairi Daiza between December 12, 2020 and January 3, 2021. What should I do?

The validity of your tickets (entrance tickets and / or parking tickets) will be extended. This way, you can visit Pairi Daiza whenever you wish, also between February 13, 2021 and March 19, 2021. This extension of your tickets will happen automaticly, you do not have to do anything yourself. Attention: do not throw away your purchased tickets (that expire on November 11)! It is these tickets that will give you access to Pairi Daiza. You will have to present these tickets (as well as the tickets for children under 3 years old) to our staff on the day of your visit to the park

2. I booked an Animal Adventure in Pairi Daiza between today and January 3, 2021. What should I do?

We will contact you to schedule your activity for a later date (subject to availability).

3. I booked the "keeper for a day" activity between today and January 3, 2021. What should I do?

We will contact you to schedule your activity for a later date (subject to availability).

4. I have a "Wallonia Tourism Pass" and I planned to spend it on a visit to Pairi Daiza before January 3, 2021. What should I do?

We are still awaiting a decision from the Walloon government for a possible extension of the validity of the "Wallonia Tourism Pass" issued in October.

It is possible to use this pass to purchase a 2021 subscription or for Pairi Daiza gift vouchers. This can be done at the ticket offices in Pairi Daiza, daily between December 4, 2020 and January 3, 2021, between 2 pm and 6 pm.

5. I have undated tickets for Pairi Daiza, which I bought at an company outside Pairi Daiza (CE, Auchan,…), and I wanted to visit the park during the Holidays. What should I do?

These tickets remain valid during the spring break (13/02/2021 to 19/03/2021). Using the unique code on your undated ticket, you can book a visit to Pairi Daiza via our website during these periods.

6. I have a « Gold » season pass which allowed me to visit to Pairi Daiza between December 12, 2020 and January 03, 2021. What should I do?

Some of you have given us the pleasure of purchasing a "Gold" season pass for the 2020 season, allowing them to enjoy the Holidays with us in the Park, between December 14 and January 03. Please know that it is important to us to offer you compensation for these wasted moments.

As we did after the first imposed closure last spring, by extending the validity of all 2020 season passes (Classic and Gold) to the period from February 13, 2021 to March 19, 2021, our teams are busy preparing new "Exclusive moments" that will be offered to all Gold season pass holders. We will get back to you very soon to present them to you!

7. I booked a stay at Pairi Daiza between December 14, 2020 and January 3, 2021. What should I do?

We regret to inform you that, in accordance with new rules by the National Security Council on Monday December 14, guests staying at the Pairi Daiza Resort will no longer have access to the Park Gardens. A new ban that undermines the previously received permission to open, but which we must of course follow. Therefore, no stay can be organized at the Pairi Daiza Resort between 15/12/2020 and 03/01/2021.

Due to this case of force majeure that prevents us from welcoming you, we naturally confirm that Pairi Daiza Resort offers you, in accordance with our general conditions of sale, to move your stay to a new date, with a voucher valid for 12 months. This voucher will have the same value as the stay that was originally booked and makes it possible to move your stay to a new date (subject to availability).

You do not need to take any further action yourself. We will contact you in the coming days to give you more information on how to use your voucher.

Book your stay in Pairi Daiza